Chatki Privacy Policy – How Your Information Is Protected

01 Introduction & Commitment

Welcome to chatki.vip. chatki is a trusted online gaming platform built with Bangladeshi players in mind. We understand how valuable your personal information is. That is why chatki's privacy policy is designed with full transparency about how your data is managed.

By using chatki or creating an account, you are considered to have agreed to this privacy policy. This policy is drafted in accordance with applicable laws in Bangladesh and international data protection standards.

02 What Information We Collect

Chatki only collects information that is necessary for the safe and smooth operation of the platform. No unnecessary data is ever collected.

Registration & Identity Information

• Full name and date of birth (for age verification).
• Email address and mobile number.
• Home address and district/division.
• National ID number (for KYC verification).

Financial Transaction Information

• BKash/Nagad/Rocket mobile banking number.
• Deposit and withdrawal amounts and dates.
• Transaction reference number.

Device & Usage Information

• IP address and device type.
• Browser and operating system information.
• Login times and gaming activity on chatki.
• Information collected from cookies and web beacons.

03 How Your Information Is Used

Chatki uses your information only for specific, defined purposes. We never sell your data to advertisers or third parties under any circumstances.

• Account management: For registration, login, and account verification.
• Financial transactions: To process deposits and complete withdrawals.
• Customer Support: To help resolve your complaints or issues.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Promotions & Bonuses: To send you relevant offers based on your preferences.
• Legal obligations: To comply with applicable laws and regulatory authority requirements.
• Platform Development: To analyze and improve the quality of chatki's services.

04 Data Retention & Storage

Chatki stores your information on secure servers. Retention periods depend on the type of data and applicable legal requirements.

Retention Period

• All data is retained for as long as your account remains active.
• Financial transaction records are retained for a minimum of 5 years after account closure (as required by law).
• KYC documents may be retained for up to 3 years after account closure.
• Logs and access records are retained for a maximum of 2 years.

After the applicable retention period, chatki securely deletes or anonymizes your data so that your identity can no longer be identified in any way.

05 Data Sharing & Disclosure Policy

Chatki does not sell your personal information to third parties. However, data sharing may be required in the following limited circumstances:

Who Your Information May Be Shared With

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive limited information solely for transaction verification.
• Technology Partners: chatki's servers and cloud service providers operate under strict confidentiality agreements.
• Law enforcement agencies: Information may be disclosed to authorities where required by court order or legal obligation.
• Anti-Fraud Organizations: Information may be shared with regulatory authorities to investigate suspicious activity.

06 Cookies & Tracking Technologies

The chatki website uses cookies to enhance your browsing experience and make the platform work more effectively.

Cookie Types

• Essential cookies: Used to maintain your login session and ensure security. These cannot be disabled.
• Functional Cookies: Helps remember your language and preferences.
• Analytics Cookies: Used to understand page visits and usage patterns on chatki.
• Security Cookies: Used to detect fraud and bot activity.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of some chatki services.

07 Security Measures

Chatki uses advanced technology to protect your information. Our security team monitors systems 24/7.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Passwords are encrypted using a strong hashing algorithm (bcrypt).
• Two-factor authentication (2FA) is used to access sensitive information.
• Regular security audits and penetration testing are conducted.
• Immediate account protection measures are taken if a suspicious login is detected.
• Data backups are stored regularly on secure servers.

08 Your Data Rights

Chatki believes every user should have full control over their own data. That is why chatki gives you the following rights:

• Right to Access Your Data: You can find out what information chatki holds about you at any time.
• Right to Rectification: You may request that any incorrect or outdated information be updated.
• Right to Erasure: You can request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to lodge a complaint: You have the right to report any data security breach.

To exercise any of these rights, email us at [email protected]. We will respond to your request within 30 business days. Please note that in certain cases, legal obligations may prevent us from fulfilling all requests.

09 Protection of Minors' Data

Chatki is strictly for users aged 18 and above. chatki does not knowingly collect data from minors. If we become aware that a minor has registered on chatki, the account will be closed immediately and all collected data will be deleted.

If a parent or guardian believes their child has registered on chatki, please contact our support team. We will take the necessary action promptly.

10 Privacy Policy Updates

Chatki may update this privacy policy from time to time. For any significant changes, you will be notified via your registered email address or through a notification on the chatki platform.

Continued use of chatki after any policy update will be considered acceptance of the revised terms. We recommend checking this page regularly. The date of the latest update will always be displayed at the top of the page.

11 Contact & Complaints

If you have any questions, comments, or concerns about this Privacy Policy, please reach out to our dedicated Privacy Team.